For international travelers, Heinemann Tax & Duty-Free stores are located at the following International airports:
- Sydney International Airport T1
- Gold Coast International Airport
For domestic travelers, Heinemann stores are located at:
- Sydney Domestic Airport T2 (Jetstar, Virgin & Rex)
- Sydney Domestic Airport T3 (Qantas)
- Gold Coast Domestic Airport
Heinemann Store at Sydney Domestic airport T2 (Jetstar, Virgin, Rex)
Heinemann Store at Sydney Domestic airport T3 (Qantas)
Our Customer Service Team operates between 9:00 am – 5:00 pm, Australian Eastern Standard Time (AEST), Monday – Friday (excluding Public Holidays).
Telephone:
- 1800 46 46 66 (Australia toll-free)
- +61 9667 6800 (International)
- +61 447 382 201 (Technology product inquiries)
Email:
You can view our Returns & Exchanges Policy here.
Yes, however, there may be some restrictions depending on your destination. It is strongly advised to check with your airline prior to traveling.
Liquids, Aerosols & Gels (LAG’s) purchased from Heinemann Tax & Duty Free can be taken on board flights travelling directly to the destination.
Passengers transiting on a flight after purchasing LAG’s must have the items secured inside a STEB bag (issued by Heinemann at the point of sale, a small charge may apply).
IMPORTANT - LAG’s cannot be purchased by passengers with transits through:
- Singapore
- Africa
- Europe
- Fiji
- South America
- Hong Kong to USA (only)
- Bangkok, Manila & Taiwan with a connecting DOMESTIC flight (only). For example, SYD to HKT via BKK.
- Hong Kong/Auckland with United Airlines
To avoid disappointment and inconvenience, it is advisable that passengers ensure their journey does not satisfy the above conditions if purchasing LAG’s at duty-free.
Learn more about taking duty-free items on board at:
Yes, we call this service Shop & Collect. Purchase any item on your departure and let our friendly retail sales team know you wish to collect it on your return. They will kindly prepare your items for collection at any of our arrival stores located in the same airport from which you departed.
While most promotions are available online, occasionally some airport store promotions may not be applicable online. For instance, the $5 off Mix & Match offer for Heinemann & Me members is available in-store only and not applicable online.
No. Due to stock holding policy, you would generally find a bigger range of brands and products in-store than on the website, particularly in categories such as fashion, accessories, watches, and jewelry.
Yes, you can find Chanel cosmetics, skincare, and fragrances available for purchase in-store only.
At Heinemann, we understand the importance of mutual trust in every relationship. Protecting your personal data is our top priority. We do not share your personal data with third parties without separate reference, as outlined in our data protection statement. Your data will only be stored for specific purposes. For detailed information about our data protection practices, please refer to our data protection statement.
Guest checkout is not currently available, but we are working towards enabling the function.
Your email address is vital for identification purposes. If you need to update your email address, please contact our Customer Service Team.
You can easily change your name or password by logging into your account at www.heinemann.com.au.