With Collect Me, you receive one loyalty point for every $1 Australian Dollar spent. If you reach or exceed one of the following point thresholds by 31 December every calendar year, you'll receive a loyalty bonus in the form of voucher to your Heinemann x ME account:

From 200 loyalty points = AU$10 loyalty bonus

From 500 loyalty points = AU$25 loyalty bonus

From 1,000 loyalty points = AU$50 loyalty bonus

To earn loyalty points, simply show your Heinemann x ME card or app at the checkout. Of course you can also collect Collect Me points at heinemann.com.au when you checkout as a Heinemann x ME member.

Points are calculated based on your spend between January 1 and December 31 of each calendar year.

You cannot collect points on tobacco products, return-deposit, Apple products, print media, book articles and shopping bags. In Norway and Turkey, you cannot collect points for alcoholic beverages either.

Yes, the loyalty points accumulated in one calendar year expire at the end of the same calendar year.

You can collect points in all Heinemann Tax & Duty Free, Unifree Duty Free, Tax Free or Travel Value Shops in Australia, Denmark, Germany, Austria, Italy, Norway, Hungary and Turkey as well as in participating cruiseliner shops (Mein Schiff 1 - 6, Mein Schiff Herz, MS Deutschland, MS Europa, MS Europa 2, MS Amadea, MS Amera, MS Artania, HANSEATIC inspiration, HANSEATIC nature, HANSEATIC spirit). You can also collect points when shopping online in one of our webshops.

Please note that the 'Heinemann x ME' program is known as 'Unifree x M'E in Istanbul and as'Tax Free & Me' in Norway. All member cards are accepted equally everywhere.

The points issued for that purchase will be deducated from your point balance.

A loyalty bonus is issued in the form of a voucher for the previous year the following January. For example, for points accumulated in January - December 2025, a loyalty bonus will be issued in January 2026.

Your loyalty bonus coupon is valid for one year from the date of receipt and can be redeemed once.

Loyalty bonus vouchers can be use for most products. Excluded are reduced items, special offers, jewellery goods in the cruiseliner shops, tobacco products, return-deposit, print media, book articles, shopping bags and gift cards. Further local exceptions can be found in our detailed coupon conditions: heinemann-shop.com/coupons

You can find your current point total in your member profile on heinemann.com.au. You can also see your point total in the Heinemann app, which you can download and set up at any time.

Yes, in most cases loyalty points can also be added subsequently. For further information, please contact our customer service department via email: service[@]heinemann.com.au.

To receive the Member Price, you need to be logged in as a Heinemann x ME member. In our airport shops, please show your Heinemann x ME card at the checkout and it will automatically apply.

Generally, Member Prices are offered in most of our airport shops in Germany, Austria, Hungary, Italy, Denmark, Norway and Turkey and at heinemann.com.au. However, the Member Price products vary depending on the location and change every two to three months.

The validity scope of each local partner benefit is defined individually (for whom, how long, how often, etc.). The service can be used at any time if no restrictions are defined. 

You may view the full summary of our coupon conditions here: heinemann-shop.com/coupons

Yes. Members of Heinemann x ME must be at least 18 years old.

You can cancel your membership at any time by phone or email.

Email: service[@]heinemann.com.au

Telephone: 1800 4646 66 (Australian toll-free) or +61 2 9667 6800 (International)

Detailed information regarding your membership is available under the Terms and Conditions of Participation.